• Technical Help FAQs - A list of Computer and Internet Frequently Asked Questions and where you can find an answer on this site. Or use our Search engine.
• Suppliers (Cobourg Only) - Internet Providers, Hardware and Software vendors.
• Little known facts about computers, software and the Internet.

Security

• Security - Overview of Virus protection, Spyware, Firewalls, Phishing.
• Spam (Junk Mail) - How to stop and fix Spam.

Operating Computers

• Backing Up Computers, Registry maintenance
• Hardware - Understanding hardware - this especially helps when buying a new system.
• Software - Understanding Office, Adobe Reader, Photography & Image Software, audio editing.
• Browsers and E-mail - A Comparison of Firefox, Internet Explorer, Outlook Express, Outlook and other browsers and e-mail programs including IE7.
• Formats - common questions and how to convert between formats
• Help in choosing Printers see Hardware. What's important for printing Photos.

Improving and adding to a Computer

• Improve Performance - How to test and improve your computer's performance.
• Tune-up your computer - For anyone who would like to do it themselves
• Did You Know - some little known tips that help make using your computer easier and fix strange behaviour.
• Utilities - Many useful special programs and sites to improve your computer's performance, get rid of Spy and Ad Ware, find information, graphics and games.
• Help Sites - there are many sites that provide help (Like we do), here are some more.
• Digital Photography - Cameras, viewing photos, formats, posting photos on the internet, compressing photos for e-mailing, image software, printing.

Backing Up

If you get a Virus attack that's really severe, you could lose some or all of your data. You could also lose data if your hard drive "crashes" or you accidentally delete files. To guard against this, you should periodically back-up your computer. You will then at least be able to return to the last backed-up copy.

What should I back up?
You don't need to back up a large portion of your files because your computer came with a collection of disks with the original programs on them. These include Windows, Office, Drivers and Miscellaneous programs. Just make sure you still have these available. The files to be backed up are in the following folders:

• My Documents - C:\Documents and Settings\<User Name>\My Documents
• Favorites - C:\Documents and Settings\<User Name>\Favorites
• Download (if Used) - C:\Documents and Settings\<User Name>\Download
• Outlook (if you have this program) - C:\Documents and Settings\<User Name>\Local Settings\Application Data\Microsoft\Outlook (More)
• Outlook Express (if you use this program) - Search for files with a .dbx suffix and back these up.

Note that the folder Local Settings is normally hidden. To see it (and other hidden files and folders), go to My Computer, then Tools>Folder Options>View and under Advanced Settings check Show Hidden Files and Folders instead of Do not Show Hidden Files and Folders.

How should I back up?
Several options:

1. Use your DVD/CD-RW drive to burn DVD-ROMs or CD-ROMs.
2. If you have a Network, back up one computer to the other.
3. Buy an external hard drive and backup to it.
4. Use Windows Home Server.

To backup, either simply copy files manually or use Cobian Backup. You can download it here. This is a free program that allows manual or automatic (scheduled) backups of files or folders. I use it to backup my critical files daily (automatically) to a local disk (actually a 128MB card in a card reader!) and to manually backup all files weekly. If you backup up to a second hard drive, you can set it to run daily (e.g. 2:00am) and then shut down the computer when it's finished.

Windows Home Server
Microsoft recently (mid 2007) released a new software package called Windows Home Server. This is a stand-alone product that runs on a simple computer that would generally have one or more large hard drives. By simple, I mean no monitor, no keyboard, no mouse, no speakers. The catch is that it must be bought via an OEM (e.g. Hewlett Packard). The good news is that it works well and reliably although the cost is about $600. It automatically does a full backup of all computers (up to 10) on a home network. And restore is very easy. Recommended if you have more than one home computer - especially if they are on a wired network.

System Restore
If you make major changes to your computer, the installation or delete process will change the registry (amongst other things). Although you can back-up the Registry (using regedit), an easier way in Windows XP is to set a System restore point. Go to Start>All Programs>Accessories>System Tools then select System Restore. Select Create Restore Point then Next. Enter a relevant name then select Create. To restore, use the same path (using Safe mode if needed) and select Restore and select the restore point you want to restore back to.

Clean the Registry

When you uninstall or delete certain items, the central registry may retain entries that are not needed. Also, there are other files on your computer that are temporary - or meant to be - that should be deleted to free up disk space and help with privacy. Cleaning up these items (and more) is a useful and sometimes necessary exercise and there are many utilities available that do this. But the best free one available is CCleaner. Download it then install on your computer. However, it comes bundled with the Yahoo toolbar so if you do not want this, be sure to uncheck it during the installation process. When running this utility, be sure to make a new Restore point before you start and be careful when selecting the options. Not recommended for beginners but works well.